Shipping policy
Shipping Times:
- We aim to dispatch all orders within 1-2 business days of receiving payment.
- Standard shipping within New Zealand typically takes 1-2 business days.
Shipping Costs:
- All shipping rates vary based on the weight and destination and will be calculated at checkout.
- Express shipping rates vary based on the weight and destination and will be calculated at checkout.
Order Tracking:
- Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your order by using the provided tracking number on the carrier's website.
Customs and Duties:
- All prices listed on our website are inclusive of New Zealand Goods and Services Tax (GST).
- Customers are responsible for any customs duties or taxes imposed by local authorities upon delivery.
Delivery Addresses:
- Please ensure that your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Delivery Service Providers:
- We partner with reputable courier services to ensure the safe and timely delivery of your orders.
Delivery to Rural Addresses:
- Additional time may be required for deliveries to rural addresses. Please allow for extra days for your order to reach you.
Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact our customer support team at hello@loveyournook.com for assistance.
Returns Due to Non-Delivery:
- In the event of non-delivery due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for resending the order.
Contact Information:
- For any inquiries or concerns regarding shipping, please contact our customer support team at hello@loveyournook.com